Workshops with the Castleavery team have served to illuminate the core values held by our employees. This exploration aimed to uncover the intrinsic motivations and principles that guide those on the frontlines of guest interactions. The shared goal is to bring an elevated refinement to guest experiences, fostering an environment where employees treat each other with respect and goodwill.
Highlighted Core Values:
Guest-Centric Approach: Employees value a guest-centric approach, putting the guest experience at the forefront of their priorities. This commitment is geared towards delivering exceptional service and creating lasting positive impressions.
Elevated Refinement: The pursuit of excellence and refinement in all interactions defines the commitment of Castleavery employees. This extends beyond basic service to create an environment of sophistication and superior quality.
Respect and Goodwill: The foundation of the employee culture at Castleavery is built on mutual respect and goodwill. This extends not only to interactions with guests but also among team members. Creating a positive and respectful work environment is integral to the values upheld.
Castleavery and its employees share a collective aspiration for excellence. This commitment is not only reflected in service to guests but is also embedded in the interactions between team members. Striving for excellence is a driving force that contributes to the continuous improvement of the brand.
The core values identified in these workshops contribute significantly to building and enhancing the Castleavery brand. The emphasis on refinement, respect, and goodwill creates a brand identity that is synonymous with superior guest experiences, a commitment to excellence, and a positive workplace culture under the banner of GRACE.
G - Growth of properties & Castleavery
R - Relationship strength & collaboration
A - Authenticity of place, people & process
C - Connection with Guests and Community
E - Experience of Nature, Food, Service
In understanding and embracing these core values, Castleavery and its employees forge a path towards a distinctive brand identity. The commitment to excellence, refinement, and mutual respect not only elevates guest experiences but also fosters a positive and collaborative work environment, shaping the overall success and reputation of Castleavery. We reinforce our commitment to grace throughout our daily interactions, always trying to promote the uniqueness of each property and this team.